Cancellation
& Refund Policy
Last
updated
on
24-06-2025
APPTIMATE SOFTWARE PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a
liberal
cancellation policy. Under this policy:
- Cancellations will be
considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
- APPTIMATE SOFTWARE PRIVATE LIMITED does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if the customer
establishes that the quality of product delivered is not good.
- In case of receipt of
damaged or defective items please report the same to our Customer Service team. The request
will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within 7 Days days of receipt of the products. In case you
feel that the
product received is not as shown on the site or as per your expectations, you must bring it to the notice of
our customer service within 7 Days days of receiving the product. The Customer Service Team
after looking into your complaint will take an appropriate decision.
- In case of complaints
regarding products that come with a warranty from manufacturers, please refer the issue to
them. In case of any Refunds approved by the APPTIMATE SOFTWARE PRIVATE LIMITED,
it’ll take 3-5 Days days for the refund to be processed to the end customer.
